Featured in Huffington Post
Immediately engage with the customer.
We gauge customer feedback throughout the buying process by asking them to rate our performance on a 1-5 star system at key points in the process. If they provide a 5-star rating, we push them to a review site to leave a positive review. If we get less than a 5, we immediately engage them to see if it was a people or product problem. We have found the faster we can engage with the customer, the happier they are.